Answer the calls you cannot take.
Mia is an AI receptionist for trades. When you are on a roof or under a sink, she answers, takes the caller's details and texts you a clear summary, so you can ring the right people back first.
Mia is an AI voice and says so if asked. Calls may be recorded, and callers are told at the start.
A call, then the text you receive
This is an example with made-up details, using the same message layout you would receive.
A call, then the text you receive
This is an example, not a real customer. Dave and Example Roofing are invented. It shows what Mia asks and the kind of text that lands on the owner's phone when the call ends.
The call
- MiaHello, Example Roofing, you're through to Mia, the AI receptionist. Calls may be recorded. How can I help?
- DaveHi, I've got a few slates slipped on the back of the house and I think it's getting in.
- MiaAh, okay. Can I take your name?
- DaveDave.
- MiaThanks Dave. What's the best number to ring you on?
- Dave07700 900123.
- MiaOh seven... seven oh oh... nine oh oh... one two three. Is that right?
- DaveThat's it.
- MiaAnd the address, or the town and postcode?
- Dave3 Sample Road, Exampletown, EX1 2AB.
- MiaIs water coming in now, or is it just the slipped slates?
- DaveJust a small drip in the landing when it rains. Not urgent, but I'd like it sorted this week.
- MiaRight, okay. When's best to ring you back?
- DaveAfter four is good.
- MiaLovely. I'll pass all that on to the team now and they'll be in touch. Is there anything else I can help with?
- DaveNo, that's all. Thanks.
- MiaThanks Dave, take care. Bye for now.
Mia does not quote, give prices or promise a visit or a call-back time. She takes the details and passes them on.
New call (Tue 14:32, 2m 05s) Name: Dave Number: 07700 900123 Address: 3 Sample Road, Exampletown, EX1 2AB Job: Slipped slates at the back, small drip on the landing when it rains Best time to call: After 4pm Caller reports a few slipped slates and a small drip. Not urgent but wants it sorted this week. Asked for a call back after 4pm.
If a caller says it is urgent, the header reads, for example, "New call - URGENT". Layout shown is from our call-summary setup; wording of the last paragraph is written by the AI for each call.
The demo line is a public demo. You'll hear Mia answer as your own business so you can try it. Demo calls end after 4 minutes and may be recorded. This page shows an example only and does not promise any particular result.
What Mia does on a call
- Answers when you cannot, in your business name.
- Asks one question at a time: name, best number, address or postcode, what the job is, how urgent and the best time to ring back.
- Reads the number back so it is right.
- Texts you a summary the moment the call ends, with the transcript and recording link in your email.
- Handles other callers politely: existing customers, suppliers, out-of-area enquiries, sales calls and wrong numbers.
- Tells callers with a danger such as gas, fire or water near electrics to ring 999, then takes their details.
Three steps to your own Mia
No long project. You hear her first.
Hear her
Ring the demo line or watch the example above. It takes two minutes.
Talk it through
Book a short discovery call. We check how you take calls today and how diverting unanswered calls would work with your phone provider.
Set up around your business
Mia is set up with your business name, the work you do and the area you cover, and tested with you before you rely on her.
What it is, and what it is not
- Mia is an AI. She does not claim to be a person, and she is not a replacement for you on important calls.
- She does not quote prices, promise a visit or promise a call-back time. She takes the details and passes them on.
- There is no live transfer to a person. If a caller wants someone, the message is marked urgent and you ring them back.
- Calls may be recorded, and callers hear that at the start.
- We cannot promise any particular number of extra jobs. Mia helps you not lose the enquiries you already get.
Quick answers
Can I try Mia first?
Yes. Ring the demo line, 01752 741686. It is a public demo: Mia answers as your own business so you can try it. Demo calls end after four minutes and may be recorded.
Will callers know it is an AI?
Yes, if they ask. The greeting is set up with you, and calls may be recorded.
Do I need a new phone number?
Usually not. The usual approach is to divert unanswered calls from your existing number, so callers still ring the number they know. This depends on your phone provider and plan, which we check on the call.
What do I receive after a call?
A text with the caller's name, number, address, the job, the best time to call and a short summary. The transcript and recording link are in your email.
What does it cost?
It depends on your set-up, so there is no price list. We will tell you on a short call.
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